In an effort to provide better service to its valued customers, Chapel Hill Transit will be conducting an onboard passenger survey the week of May 17, 2010. During the survey period, CHT drivers will be asking passengers to fill out a paper survey as they board the bus.
The survey should only take three to five minutes to complete and is completely voluntary and anonymous. The survey is designed to cover topics such as convenience of routes, service levels and availability of information. CHT is requesting customer feedback that will help to improve its service to the public.
The information derived from the survey will be used in developing public transportation service improvements and provide a basis for developing future public transportation plans. Surveyed passengers are asked to return completed surveys to CHT drivers. Passengers can also mail surveys to: CHT – Passenger Survey, 6900 Mill House Road, Chapel Hill, NC 27516.