Chapel Hill Transit Reduces Transit Service Starting Monday, January 11, 2021

Starting Monday, January 10, Chapel Hill Transit will reduce transit service on seven routes amidst operator shortage and COVID-19 protocols for employees.

Chapel Hill Transit is temporarily adjusting transit schedules ahead of the UNC-Chapel Hill semester to improve the reliability of the transit system.

Chapel Hill Transit has been suffering from a staffing shortage that led service reductions throughout the fall semester. As COVID-19 cases have increased in the community, the agency is experiencing further staffing challenges as transit operators and other staff stay home to combat COVID-19 infections and other illnesses.

Beginning Monday, Chapel Hill Transit will temporarily reduce the number of trips on seven transit routes to minimize missed trips throughout the system and provide a reliable commuting experience for customers.

Below are descriptions of the changes and links to the new schedules.

  • A Route
    • remove midday service: 8:40 a.m. – 5:20 p.m.
    • remove evening service: 7:30 – 9:37 p.m.
  • CL Route: remove 19/32 trips offered throughout the day
  • CM Route: remove 6/30 trips offered in the morning and afternoon
  • CW Route: remove 8/21 trips offered in the morning and afternoon
  • D Route: remove 6/33 trips offered in the morning and afternoon
  • J Route: remove 16/57 trips offered in the morning, afternoon, and evening
  • N Route
    • Remove midday service: 8:30 a.m. – 5:30 p.m.
    • Remove evening service: 7:30 – 8:29 p.m.

“Please be patient with our operators and team members during this time,” requests Jeffrey Sullivan, community outreach manager for Chapel Hill Transit. “Nobody on our team wants to see these service changes, but we’re doing everything possible to ensure safety and reliability on transit. Our team is working hard to recruit new operators, and our team members are observing COVID protocols in our facility to keep our team safe and avoid infections.”

To find the most up-to-date information about whether a route is running, Chapel Hill Transit staff are updating Twitter and Nextbus daily with service information. Sullivan advises everyone to check one of those sources in the morning before leaving to catch their bus. New transit brochures can be found online at chtransit.org.

If you encounter issues, use the Chapel Hill Transit Feedback Form to alert Chapel Hill Transit, and staff will work quickly to address issues.

Chapel Hill Transit Holiday Schedule

CHAPEL HILL TRANSIT will operate on a Sunday schedule (no U route service) on Friday, Dec. 31. The NU route will end at 7 p.m. GoTriangle 420 will operate. CHT will be closed Saturday, Jan. 1.

EZ Rider will be closed Thursday and on Friday will operate from 8:15 a.m. to 6:52 p.m.

Chapel Hill Transit’s Holiday Schedule!

CHAPEL HILL TRANSIT will operate on a Sunday schedule (no U route service; NU route ends at 7 p.m.) on Friday, Dec. 24 (no 420 route), and Monday, Dec. 27 and will be closed on Saturday, Dec. 25. On Dec. 28-30, CHT will operate local service (no CCX, FCX or JFX routes). EZ Rider will operate from 6:15 a.m. to 8:52 p.m. on Dec. 24 and Dec. 27.  

Fun to Ride the Chapel Hill Transit Jingle Bell Express December 17th – Free! Great Family Fun!

This is a great way to enjoy your first bus ride while also receiving candy canes and jingle bells too! Try out Chapel Hill Transit on December 17th. Hop on the bus, December 17 from 10 a.m. to Noon at the Eubanks or Southern Village Park & Ride to discover how the bus works and enjoy a few treats! Take a picture along with your address and email to goch@townofchapelhill.org to receive a fun treat in the mail. Happy December – Jingle Jingle!